You’re not losing your best people to the competition. A bump in pay won’t stop the turnover floodgates. Gone are the days you have too many resumes. The Great Resignation is here.

Microtrends have collided to create a cacophony of confusion about how to retain today’s workforce. The good news is, employees’ needs haven’t changed… they’ve just started voicing it louder as they stomp out the door. Are you listening?

Welcome to the Age of the Employee Experience.

Are you looking to cultivate some serious FOMO (fear of missing out) with anyone, not in your team? Are you ready to reimagine the most delicious workplace that makes everyone feel more personally and professionally satisfied?

The solution has been there all along: recognition. Let’s turn today’s turnover tsunami into a comeback story; let’s make it so brag-worthy that it will impress the heck out of your board, the HR industry, and even your mama.

Get ready to banish exit interviews, redeploy your recruiters, and free up your leaders. After all, no one ever left a job because they were too appreciated.

Sick of people fixating on problems, focusing on issues beyond their control, pointing fingers, and casting blame? Do you feel like you’re constantly firefighting a revolving door that churns negativity?

Isn’t it more productive to identify solutions and, in turn, fuel connection, awaken creativity, and elevate appreciation? And what if you weren’t the only one doing it?

Here’s the secret … everyone has greatness. They just don’t all believe it.

People want to do well and have a desire to contribute. What if we see their greatness even when they’re not operating at their very best? How might you lead differently? How might you show up with greater curiosity? How might you do less telling and do more asking to co-create possibilities?

When you embrace the belief that people are already greatnessTM, it acts as a wedge in that negativity revolving door. You don’t lose hope, your best people, and your most innovative ideas.

Failure is a tough nut. Either we treat it like the other “f-word,” or we’re espousing its virtues for learning. Let’s face it. We don’t have much resilience when failure comes crashing into our lives and careers.

Most often, we play it safe. We avoid it or feel shame or blame when failure inevitably happens. We’ve had plenty of experiences that tell us to avoid failing at all costs.

Before you think this is your “unmotivational” speech, trust me when I say that this is empowerment personified. We will be challenging the very definitions of success and failure that we’ve blindly accepted, and it’s sabotaging our well-being, performance, and satisfaction.

What does failure mean to you? Does it define you? Can you give yourself permission to fail?

In this session, you will truly experience and absorb the F.L.I.P. framework: Fail, Learn, Ignite, Praise. Each dimension of FLIP allows you to harness the power that comes from failure and let go of ego or judgment.

Learning from your failures creates your path to greatness. These lessons will forever change you and help you become more decisive, confident, and action-oriented.

The question is … where’s your FLIP? How can you become more failure resilient?

If you’re ready to explore how unconditional recognition of yourself and others can ignite passion and performance, this session is for you.

In this energizing and entertaining session (with a few fun twists), you will awaken possibilities, deepen connections, source solutions, and improve individual and organizational performance by recognizing greatness in a whole new light. Rather than kryptonite, let failure be your superpower.

What if you were a superhero and you never knew it? You may think you’re just doing your job and it’s “normal.” Whereas, to others, the work that you’re doing is extraordinary.

Let’s uncover and explore your unique gifts, strengths, and talents. Here’s the opportunity to refill your greatness gas tank, recharge your resiliency batteries, and activate your superpowers.

Now, imagine doing this together! Imagine the influence, a shared sense of purpose, and cohesive collaboration that comes from activating your collective superpowers. BOOM!

This session is not a “rah rah,” Instagram filtered, #MotivationalMonday, artificial platitudes, lollipops, and unicorns type session. This session is designed to reveal the truth, facts, hard evidence, and reality about your undeniable greatness.

You know you want to Unleash Your Inner Superhero if:

• You are a team that is committed to remaining resilient despite struggles

• You’re a leader who wants staff to be energized and work to their fullest capabilities every day

• You’re an organization that knows that happy and engaged staff are those who stay

• You need a delicious and engaging experience at your next recognition event

Stop minimizing your greatness. Start getting inspired and into action so you can make the biggest impact.

How can you retain, delight, and exceed client expectations when the bar is continually raised? How do you bring your whole team along with you to fuel this exceptional customer experience? How will this enable you to maintain a healthy lifestyle while growing your heart-based business?

It’s actually simpler than it seems. Every person needs to feel heard, valued, and appreciated. There is one overlooked, yet simple and powerful customer-facing strategy that every team member can execute on, regardless of tenure, role, or seniority – Recognition.

We give a lot of lip service to “customer satisfaction” and spend money measuring it. However, do we truly seek to form the deepest, most meaningful connection with our customers through micro-moments and long-term rituals? Do we truly value our customers and continually earn their trust and loyalty – even when we don’t have to?

What does it take to cultivate a raving fan base? Customers who are as passionate about you as you are about them. Imagine what it will look like when your customers have an insatiable need to tell everyone how great it is to work with you.

This session is designed for business owners and sales associates who have a deep desire to delight customers for life. But wait – everyone has a customer! This session is also for those who are working inside organizations and are committed to a collaborative, harmonious, and mutually satisfying relationship. In other words, anyone involved in the customer journey (internal or external) who wants to retain, elevate, and enhance the relational customer experience will walk away with boundless ideas and actionable possibilities.

What happens when the helper also needs help? Exhaustion has become the norm for caregivers and frontline professionals. Perhaps scarier still, they often feel it’s their fault.

This is the catch 22 of helpers: caring for others can burn you out, and when you’re burnt out, it’s harder to care for others.

Stress may be “part of the job,” however it’s not the job.

Don’t let burnout morph into an array of harmful physical, emotional, and behavioral symptoms. Don’t let an entire team of generous, kind, and compassionate helpers find themselves in a downward spiral of distress together. Don’t let stress leaves, sick time, turnover, and even incivility result from the sustained team strain.

Resuscitate hope with some CPR (Care, Prepare, Repair).

In this engaging, high-impact, uber practical, and hope-infusing session, you will apply the CPR strategies to proactively cultivate healing and rebound from burnout. You will leave with a better understanding of the differences and intersections between stress, burnout, and compassion fatigue so you can have control over it versus it having control over you.

Get back to your greatness. It’s the least selfish thing you can do for others.

Contrary to popular belief, hybrid workplaces are NOT disconnecting your people. The problem is not employees logging in from different locations, watercooler conversations being moved to keyboards or the tumbleweeds rolling down your office floor like the wild west. The problem is that before the rise of hybrid workplaces, we did not have authentic recognition practices hardwired into the cultural fabric. What we know today is the need for clarity and conviction to make recognition practices strong, authentic, sustainable, and owned by all.

The good news is that recognition is one of the most practical, accessible, and cost-effective ways to fuel healthy working relationships, trust, and retention. It allows your people to connect across the digital divide to participate, voice their opinions, brainstorm, and collaborate.

And guess what? You can do it from anywhere!

Consider recognition to be your cultural glue – whether you’re in-person or online. Let Canada’s Recognition Expert, Sarah McVanel, walk you through her three key remote recognition ingredients: nutritious, delicious, and luscious. Never has recognition been more important and as digestible.